Privacy Policy 712cuci – Our Commitment to Your Data Security

This Privacy Policy is issued by 712cuci ("we", "Platform") and applies to all users who register for or use the services provided through 712cuci.net, the official mobile app, and any communication channels associated with our platform.

By using the 712cuci platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data. This Policy forms part of the Terms and Conditions the entire 712cuci platform.

We take a transparent and responsible approach to privacy. If you have any questions after reading this document, our team is ready to assist via live chat or email.

We collect personal data in several situations — during registration, during platform use, and through your interactions with our support team. Below is a summary of the types of data we collect:

The data we collect is used exclusively for the purposes listed below. We do not use your data for any other purpose without first obtaining your consent:

• Account management: To create, verify and maintain your user account on the 712cuci platform.
• Transaction processing: To process deposits, withdrawals and any other financial transactions securely and accurately.
• Legal compliance: To fulfil legal obligations including KYC requirements and anti-money laundering (AML) measures.
• Platform security: To detect, investigate and prevent fraudulent activity, system abuse or other security threats.
• Service improvement: To analyze usage patterns in order to improve the user experience and features of the 712cuci platform.
• Service communications: To send important notifications relating to your account, transactions and platform updates.
• Customer support: To handle enquiries, complaints and assistance requests more effectively.
• Responsible gaming: To monitor gaming habits and identify users who may need support related to responsible gaming.

712cuci does not sell user personal data to any party. However, under certain limited circumstances, we may share data with the following parties:

• Payment service providers: Banks, e-wallet operators, and payment processors required to complete your financial transactions.
• Game software providers: Our gaming technology partners who require minimum data to enable services to function.
• Identity verification services: Licensed third-party KYC providers that help us verify user identities.
• Competent authorities: Law enforcement agencies or regulatory bodies when required by law or court order.

All third parties with whom we share data are subject to strict data protection agreements and are prohibited from using that information for any purpose other than those specified.

Data security is the highest priority at 712cuci. We continuously invest in security infrastructure to ensure your data is always protected:

• Data encryption in transit: TLS 1.3 protocol with 256-bit SSL certificate for all communications between your browser and our servers.
• Data encryption at rest: Sensitive data such as financial information is stored in encrypted form in our database.
• Internal access control: "Least privilege" principle — staff can only access the data necessary for their role.
• Real-time security monitoring: Intrusion detection system (IDS) that monitors suspicious activity 24 hours a day.
• Regular security audits: Penetration testing and security reviews are conducted periodically by independent external experts.
• Two-factor authentication: An additional security layer for user accounts and internal systems.

While we take extensive precautions, no security system can be guaranteed 100% safe. We therefore encourage users to also take responsibility for maintaining the security of their own accounts.

The 712cuci platform uses cookies and similar technologies to enhance the user experience and analyse website performance. Cookies are small text files stored on your device when you visit our platform.

• Essential cookies: Required for core platform functions such as login session management and security. Cannot be disabled.
• Performance cookies: Collects information on how users interact with the platform to help us improve.
• Functional cookies: Remembers your preferences such as language, display settings, and login data for your convenience.
• Analytics cookies: Helps us understand traffic and usage patterns to improve our overall service.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 712cuci platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact the 712cuci support team via live chat or email. We will process your request within 30 business days.

712cuci retains personal data only for as long as necessary for the stated purpose or as required by law. The following are general guidelines for our retention periods:

• Active account data: Retained for as long as your account is active and in use.
• Transaction records: Retained for a minimum of 7 years for tax compliance and financial legal requirements.
• Support communication logs: Retained for 2 years after the last interaction.
• Anonymous analytics data: May be retained for a longer period in anonymised form.
• Closed account data: Retained for a minimum of 5 years after account closure for legal requirements.

Upon expiry of the relevant retention period, data will be securely deleted or anonymized so that it cannot be linked to any individual.

The 712cuci platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

712cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features introduced.

When significant changes occur, we will notify users via in-platform notifications or an email to the registered address. The "Updated" date at the top of this document will always reflect the latest version.

Your continued use of the 712cuci platform after any amendments are published means you accept the updated Privacy Policy. If you disagree with the changes, please stop using the platform and contact us to close your account.

We treat every privacy enquiry or concern seriously. If you have any questions about this Privacy Policy or how we handle your personal data, do not hesitate to contact us:

• Privacy email: [email protected] (Subject: "Privacy Enquiry")
• Live chat: Available 24/7 on the 712cuci platform and mobile app
• Response time: Privacy-related enquiries are processed within 5–10 business days

For formal complaints relating to personal data protection that we are unable to resolve, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (PDPD).